Data Privacy Policy for Recorded Telephone Conversations

 Last Updated: September 09, 2024

 

1. Introduction

At QNE Software Philippines, Inc., we value your privacy and are committed to protecting your personal information. This policy outlines how we handle recorded telephone conversations in compliance with the Data Privacy Act of 2012 (DPA 2012).

 

2. Purpose of Recording

Telephone conversations with At QNE Software Philippines, Inc. may be recorded for the following purposes:

Quality assurance and training

Improving our services

Compliance with legal and regulatory requirements

Documentation of interactions for future reference

 

3. Information Collected

When your call is recorded, we collect the following information:

Your voice

Any personal data you provide during the conversation

The date and time of the call

The content of the conversation

 

4. Use of Recorded Conversations

Recorded conversations are used for:

Evaluating and enhancing the quality of our customer service

Training our staff to provide better assistance

Resolving disputes or verifying information

Ensuring compliance with applicable laws and regulations

 

5. Data Storage and Security

Recorded conversations are stored securely in our system. We use industry-standard security measures to protect this data from unauthorized access, loss, or disclosure. Access to recorded conversations is restricted to authorized personnel only.

 

6. Retention Period

We retain recorded conversations for a period of twenty four (24) months from the date of the call. After this period, recordings are securely deleted or anonymized in accordance with our data retention policy.

 

7. Access to Recorded Conversations

You have the right to access and review recorded conversations that include your personal data. To request access, please contact our Data Protection Officer.

 

8. Consent

By participating in a telephone call with QNE Software Philippines, Inc., you consent to the recording of the conversation and the use of the recorded data as outlined in this policy. If you do not consent, you may choose not to proceed with the call or contact us for alternative communication methods.

 

9. Contact Information

For any questions or concerns about our data privacy practices regarding recorded conversations, please contact:

Email: [email protected]

Phone: +63 02 8841 9643 local 321

Address: Unit 3103 The Stiles Enterprise Plaza Bldg. Podium 2, Hippodromo Street, Brgy. Carmona, Circuit, City of Makati NCR, Fourth District, Philippines, 1207

 

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.