Data Privacy Policy for Recorded Teleconferences

 Last Updated: September 09, 2024

 

1. Introduction

At QNE Software Philippines, Inc., we are committed to protecting your privacy and personal data. This Data Privacy Policy outlines how we handle recorded teleconferences in accordance with the Data Privacy Act of 2012 (DPA 2012) and other applicable data protection laws.

 

2. Purpose of Recording

We record teleconferences for the following purposes:

Ensuring the quality and effectiveness of our services

Providing training and development for our staff

Documenting discussions and decisions for future reference

Complying with legal and regulatory requirements

 

3. Information Collected

During recorded teleconferences, we collect the following information:

Audio content of the conversation

Participant names and contact information (if provided)

Date and time of the teleconference

Any other personal data disclosed during the session

 

4. Use of Recorded Teleconferences

The recordings are used for:

Reviewing and improving our service quality

Training our employees to enhance their performance

Addressing any disputes or clarifying decisions made during the teleconference

Ensuring compliance with applicable laws and regulations

 

5. Data Storage and Security

Recorded teleconferences are stored securely using industry-standard encryption and access controls. Only authorized personnel with a legitimate need to access the recordings are granted access. We take all reasonable steps to protect the recordings from unauthorized access, loss, or disclosure.

 

6. Retention Period

We retain recorded teleconferences for a period of 24 months from the date of the teleconference. After this period, recordings are securely deleted or anonymized in accordance with our data retention policy.

 

7. Access to Recorded Conversations

You have the right to request access to recordings that contain your personal data. To make a request, please contact our Data Protection Officer at Contact Information section. We will respond to your request in accordance with applicable data protection laws.

 

8. Consent

By participating in a teleconference with QNE Software Philippines, Inc., you consent to the recording of the conversation and the use of the recorded data as described in this policy. If you do not consent, you may choose not to participate in the teleconference or contact us for alternative communication options.

 

9. Contact Information

For any questions or concerns about our data privacy practices regarding recorded teleconferences, please contact:

Email: [email protected]

Phone: +63 02 8841 9643 local 321

Address: Unit 3103 The Stiles Enterprise Plaza Bldg. Podium 2, Hippodromo Street, Brgy. Carmona, Circuit, City of Makati NCR, Fourth District, Philippines, 1207

 

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.