PUBLISHED: AUGUST 24, 2019
Wonder how a Software provider in the Philippines deliver support services to its end-users?
First let us define the work of a Technical Support, these are the people who are tasked to monitor and maintain the company’s system and network. But the main job of a Technical Support is dealing directly to the customers who have business and technical problems. These problems include trouble in Software License, Bugs, Process and Database maintenance.
Usually these issues will be solved by the Support Consultants over the phone, other means are chat, email, remote and online ticketing system.
What are the typical responsibilities of an After-sales Support Consultant?
- Installation & configuration of Software to the end-users
- Logging the queries of customers
- Testing and evaluating new software version released
- Creating work items for system bugs encountered by the end-users
- Monitoring of customer’s tickets/concerns
- Maintaining the good relationship between the company and the end-users
What to expect in working as a Software Support Consultant in the Philippines?
A regular day for a Support Consultant starts on a traditional workday and time if you are supporting employees of companies with regular office hours.
You will be responsible of handling the end-user’s concerns such as software troubleshooting, installation, process consultation and database handling.
The dress code is typically casual, but you’re still expected to dress smartly and professionally depending on the occasion.
Salary of a Technical Support in the Philippines
As per data from different Software companies in the Philippines and Business Process Outsourcing (BPO) Companies, the lowest salary rate is 15,000 and the highest is 46,000 in PHP. Meanwhile, the average is 18,000 PHP.
What Skills Do Tech Support Employees Need?
If you want to be a success as a Technical Support Officer, you need to display evidence of the following:
- Excellent problem-solving skills.
- The capacity to work well within a team.
- Attention to detail.
- Logical thinking.
- Expert knowledge in how operating systems and software works.
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
- The ability to prioritize your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening and questioning skills.
To learn more about the Software companies in the Philippines, visit our website: www.qne.com.ph.